Privacy Policy.
Last updated:
1. Who we are
NIARA GROUP (“NIARA”, “we”, “us”) is an international gold trading company headquartered at IFZA Business Park, Dubai, United Arab Emirates, with operations in Freetown (Sierra Leone), Calgary (Canada) and Mumbai (India). This policy explains what personal information we collect through this website and in the course of trading, why we collect it, and the choices you have.
Questions or requests relating to your personal information can be sent to sales@niaragroup.com with “Data protection” in the subject line.
2. Who this policy covers
This policy applies to visitors to this website, to people who contact us by email, telephone or messaging, and to the individual representatives of the businesses we trade with: directors, signatories, compliance staff, bankers, assayers, forwarders and agents. We trade business to business, so most information we hold about individuals is business contact information and identity documents collected for legal compliance.
3. What we collect
Website enquiries. The enquiry form asks for your name, company, email address, telephone number, country, the product you are interested in and whatever you write in your message.
Customer due diligence. Before a transaction we collect the documents needed to identify a counterparty and its representatives: company registration details, identity documents for signatories, proof of address where required, and the results of sanctions and anti-money-laundering screening.
Transaction records. During a trade we hold the sale and purchase agreement, assay reports, certificates of origin, export permits, packing lists, insurance certificates, shipping and customs documents, and the correspondence around them.
Technical information. Our hosting provider records standard server logs, including IP address, browser type and the pages requested. This website does not set its own cookies; see our Cookie Policy.
4. Why we use it
- To respond to your enquiry and negotiate a trade — because you have asked us to, and in our legitimate interest in operating a trading business.
- To meet legal obligations — anti-money-laundering, counter-terrorist-financing, sanctions, export-control and precious-metals regulations in the United Arab Emirates, Sierra Leone, Canada, India and the jurisdictions our consignments move through require us to identify counterparties and keep records.
- To perform a contract — once an agreement is signed, we process the information needed to source, verify, ship, insure and settle the consignment.
- To protect the business — preventing fraud, resolving disputes and enforcing our agreements.
We do not sell personal information and we do not use it for advertising.
5. Who we share it with
Information is shared only as far as needed for the purpose it was collected: our banks and the counterparty’s bank; independent assayers and laboratories; mining partners where a consignment must be matched; shipping, security-logistics and freight providers; customs, export and port authorities; insurers; our professional advisers; our IT and hosting providers; and regulators or law-enforcement bodies where the law requires. Each recipient is bound by contract or by law to protect the information.
6. International transfers
NIARA GROUP operates from the UAE, Sierra Leone, Canada and India, and a transaction may involve banks, assayers and counterparties elsewhere. Personal information may therefore be transferred between our offices and to third parties in other countries. Where a supplier processes information on our instructions we rely on contractual terms requiring an equivalent standard of protection; where an independent party such as a bank, assayer or customs authority receives information, the transfer is necessary to perform the contract or to comply with law.
7. How long we keep it
Enquiries that do not lead to a transaction are deleted within twenty-four months of the last contact. Due diligence and transaction records are kept for a minimum of five years from the end of the business relationship or the completion of the transaction, and longer where tax, customs, precious-metals or company law requires it.
8. Your rights
Subject to the law that applies to you, you may ask for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, or object to a particular use. Requests go to sales@niaragroup.com and we will respond within thirty days. Some rights are limited where we must keep records to satisfy anti-money-laundering, sanctions or other legal obligations; where that applies we will tell you.
Our Canadian operations handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation. If you are not satisfied with our response you may complain to the Office of the Privacy Commissioner of Canada, or to the privacy regulator in your own jurisdiction.
9. Security
Identity documents and transaction records are held on access-controlled systems, transmitted over encrypted connections and limited to the staff who need them. No system is perfectly secure; if a breach affecting your information occurs and the law requires notification, we will notify you and the relevant regulator without undue delay.
10. Children
This website and our services are directed at businesses. We do not knowingly collect information from anyone under eighteen.
11. Communications and impersonation
Email and telephone are not fully secure and can be spoofed or intercepted. We will never ask you by email to send funds to a new or changed bank account without confirming it with you separately. Please read our fraud and impersonation warning and verify any unexpected communication using the official contact details published there. To the fullest extent permitted by law, we accept no liability for loss arising from communications that did not originate from us.
12. Limitation
We take reasonable steps to protect personal information, but no transmission or storage method is completely secure. To the fullest extent permitted by applicable law, our liability in connection with this policy is limited as set out in our Terms & Conditions. Nothing in this policy excludes liability that cannot lawfully be excluded.
13. Governing law
This policy is governed by the laws of the Province of Alberta and the federal laws of Canada applicable in it.
14. Changes
Any changes are posted on this page with the date at the top updated. Material changes affecting existing counterparties are notified directly.